Relationship Officer (RO)

EXTERNAL JOB ADVERT

Sector:

Finance and investment

Letshego Rwanda Limited (Letshego Rwanda) was established in Rwanda in 2004 and is a subsidiary of Letshego Holdings Limited (LHL), a pan Africa financial services group that is headquartered in Gaborone. LHL is the largest indigenous BSE-quoted company with a current market capitalisation in excess of BWP 5 billion (US$ 500 million) that places it in the top 40 sub-Saharan Africa companies (excluding-South Africa). Since inception Letshego Rwanda has been operating as a regulated credit only microfinance company. In 2013, Letshego Rwanda obtained a deposit-taking microfinance licence from the National Bank of Rwanda.

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Letshego Holdings Limited was incorporated in 1998; it’s headquartered in Gaborone and has been publicly listed on the Botswana Stock Exchange (BSE) since 2002. It is an inclusive finance focused group with consumer, micro-lending and deposit-taking subsidiaries across sub-Saharan Africa.

An opening has arisen within Letshego Rwanda Limited LRL for the below-mentioned position. This role is tenable at LRL.

POSITIONRelationship Officer (RO) 2

• Reports to: The incumbent will report to Branch Manager.
• Location: Muhanga and Kigali

Purpose of the Job

The Relationship Officer (RO) plays a vital role in customer acquisition, credit assessment, portfolio growth, and client relationship management. The RO is responsible for identifying potential clients, evaluating their creditworthiness, disbursing microloans, and ensuring timely repayments. This role requires a proactive, target-driven individual with strong interpersonal skills and a passion for financial inclusion and community development.

Key Accountabilities:

Client Acquisition & Onboarding

• Identify and recruit new clients through field visits, referrals, and community engagement.
• Conduct orientation and financial literacy sessions for new clients.
• Assist clients in completing loan applications and ensuring all required documents are submitted.

Loan Assessment & Disbursement

• Carry out detailed credit assessments, including household visits and business evaluations.
• Prepare loan proposals and present them to the Branch Credit Committee.
• Facilitate timely loan disbursements while ensuring adherence to credit policies and procedures.

Portfolio Management

• Monitor loan utilization and provide support to clients to ensure productive use of funds.
• Conduct regular follow-ups to ensure on-time loan repayments.
• Identify and address early warning signs of repayment challenges.

Customer Relationship Management

• Maintain strong relationships with clients by providing excellent after-loan service and support.
• Address client complaints or concerns professionally and escalate when necessary.
• Promote other financial products such as savings, insurance, or mobile banking.