Receptionist / Cashier

Healing Grace medical center

Job Title

Receptionist / Cashier

Location

Namutumba Community, Uganda

Department

Health

Reports To

Clinical Officer

Status

Full-Time

Start Date

January 2027

Number of Positions

1

About AsOne Ministries

AsOne Ministries is a Christ-centered, non-profit organization committed to making disciples of Jesus and creating sustainable solutions in education, enterprise, health, and agriculture. We exist to end spiritual, relational, and economic poverty one community at a time by investing in holistic development in rural, underserved communities across Uganda. Our mission is rooted in personal and communal transformation that reflects the love and truth of Christ.

Position Summary

As the Receptionist/Cashier at AsOne Ministries, you are often the first and last point of contact for every patient and visitor at the clinic. You will be responsible for welcoming patients, managing appointments and patient flow, handling cash and payment transactions accurately, and maintaining clear financial and patient records — all while delivering warm, Christ-centered customer care that reflects AsOne's values in every interaction. You are expected to uphold the highest standards of honesty, accuracy, and confidentiality in handling both money and patient information.

Key Responsibilities

Reception & Front Desk Responsibilities

• Warmly welcome and receive all patients, visitors, and callers to the clinic, directing them to the appropriate service point.
• Register new patients and update existing patient records with accurate personal and contact details.
• Manage patient appointment scheduling, walk-ins, and queue flow to ensure smooth, orderly service.
• Answer phone calls and respond to inquiries promptly, courteously, and professionally, or direct calls to the appropriate staff member.
• Maintain a clean, organized, and welcoming reception and waiting area at all times.
• Coordinate with clinical staff to ensure patients are seen in a timely and orderly manner, communicating any delays with patience and courtesy.
• Provide accurate information to patients about clinic services, hours, fees, and procedures. • Handle sensitive patient inquiries and information with discretion and confidentiality at all times.

Cashier & Financial Responsibilities

• Receive and process patient payments for consultations, treatments, tests, and medications accurately and promptly.
• Issue receipts for all payments received, ensuring every transaction is properly documented.
• Maintain accurate daily cash records, reconciling cash collected against receipts issued at the end of each shift.
• Prepare and submit daily cash reports and banking summaries to the Finance Officer or Clinic Manager. • Safely handle, count, and store cash, ensuring proper security measures are followed at all times. • Process refunds, waivers, or fee adjustments only as authorized by the Clinic Manager or Finance Officer. • Support basic petty cash management and record-keeping as directed.
• Flag any discrepancies, suspected fraud, or irregularities in payments or records immediately to the Finance Officer or Clinic Manager.