Head of Agency

NIC Life Assurance Company Limited is a wholly owned subsidiary of NIC Holdings Limited. NIC Life Assurance was incorporated on 3rd March, 2014 and took over the Life insurance businesses of NIC in compliance with the legal requirement for separation of insurance businesses under the Insurance (Amendment) Act.

NIC Life is seeking to recruit a suitably qualified and experienced person to take up a position of Head of Agency.

Reports to

Chief Operations & Business Development Officer

Location

Head Office

Purpose

The Head of Agency is responsible for providing strategic leadership, direction and overall management of NIC Life Assurance’s agency distribution channel to drive sustainable business growth, increase market penetration and achieve agreed premium income, recruitment, productivity and business retention targets.

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Key Result Areas:

Duties and Obligations

You will be required to do the following

• Agency Strategy and Growth: Develop and implement the agency distribution strategy to drive sustainable premium growth, market penetration and achievement of NIC Life’s business objectives.

• Recruitment and Agency Expansion: Lead the recruitment, appointment, onboarding and activation of quality insurance agents and Unit Managers to build a strong and productive agency network.

• Leadership and Performance Management: Provide strategic leadership, coaching and supervision to Unit Managers, ensuring effective management of agency teams and achievement of agreed performance targets.

• Sales and Business Development: Drive agency premium income through effective sales execution, prospecting, customer acquisition, cross-selling and identification of new business opportunities.

• Agent Productivity and Retention: Implement strategies to improve agent productivity, motivation, retention, policy persistency and renewal premium collections.

• Training and Capacity Building: Ensure continuous training and development of agents and Unit Managers in product knowledge, sales effectiveness, customer service and professional conduct.

• Agency Performance Monitoring: Establish and monitor agency KPIs, prepare periodic performance reports, forecast business growth and implement corrective measures for underperforming units.

• Digital Enablement and Innovation: Promote the adoption of digital platforms and tools to enhance agent productivity, customer onboarding, sales management and operational efficiency.

• Governance and Compliance: Ensure agency operations comply with IRA regulatory requirements, company policies, agency agreements and applicable ethical standards.

• Budget and Resource Management: Manage agency distribution budgets, commissions, incentives and operational resources to ensure cost-effective delivery of business targets.

• Stakeholder Engagement: Collaborate with internal departments and external stakeholders to strengthen agency operations, improve service delivery and support overall business growth.

• Any Other Duties: Perform any other duties as may reasonably be assigned by Management in furtherance of the Company’s objectives.

Key Performance Indicators (KPIs)

A successful Head of Agency will be measured on:

• Premium Income Growth: Achievement of agreed agency Gross Written Premium (GWP) targets.

• Agent Recruitment and Activation: Achievement of agent and Unit Manager recruitment targets, including successful onboarding and activation.