Senior Operations Manager
Job Description
Senior Operations Manager
BrighterMonday Consulting
Management & Business Development
Today
Easy apply
New
Kenya
Full Time
Shipping & Logistics
Confidential
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Job summary
The Senior Operations Manager provides overall strategic oversight, coordination, and performance management across housekeeping, transportation, unit operations, repairs and maintenance, and office operations.
Min Qualification
Diploma
Experience Level
Mid level
Experience Length
4 years
Language Requirement
English
Work Type
Full Time
Working Hours
8 to 5
Applicant Location
Kenya
Job descriptions & requirements
Location Nairobi, Kenya
Reports to Employment Chief Executive Officer
Full-time
Housekeeping; Transport & Logistics; Unit Operations; Repairs & Maintenance; Office Operations Role Purpose Level Senior Management
The Senior Operations Manager provides overall strategic oversight, coordination, and performance management across housekeeping, transportation, unit operations, repairs and maintenance, and office operations.
This role translates company objectives into operational priorities, ensures budget compliance, enforces quality standards, and fosters seamless cross-departmental coordination.
Key Responsibilities
- Operational Leadership & Governance
● Provide management oversight and direction to departmental managers, supervisors, and team leads.
● Review operational performance regularly and hold departmental leads accountable for results, corrective actions, and timely closure of open items.
● Identify recurring operational failures, determine root causes, and implement sustainable process improvements.
- Departmental Oversight
● Housekeeping Operations: Oversee the Housekeeping Manager to ensure SOP compliance, hygiene standards, inspection pass rates, inventory control, and timely unit readiness.
● Transportation & Logistics: Oversee daily transport management, route scheduling, fuel efficiency, vehicle licensing/insurance, routine maintenance, and safety compliance.
● Unit Operations & Readiness: Ensure high presentation standards across all units, manage check-in/check-out readiness, defect resolution, unit onboarding, and offboarding workflows.
● Repairs & Maintenance: Manage maintenance workflows, preventive maintenance schedules, vendor contracts, quality checks on repairs, and emergency issue escalation.
● Office Operations: Provide administrative oversight to ensure a secure, well-supplied, and functional workplace.
Key Performance Indicators Specific targets will be agreed through the company’s operating plan. Performance Area Unit readiness Service quality Maintenance
How Success Is Measured Units ready by agreed check-in and handover times
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