Administrative Assistant – Healthcare Support

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Administrative Assistant – Healthcare Support

Key Responsibilities

• Coordinate weekly schedules for field staff, including nurses, therapists, and home health aides, in line with clinical directives and approved care plans.

• Update schedules promptly in response to changes, approvals, staff availability, and client needs.

• Review insurance authorisations against approved visit plans to support compliance and continuity of care.

• Identify and escalate scheduling conflicts, service gaps, and client concerns to clinical managers.

• Document employee performance and attendance issues, including absenteeism, unreliability, and non-compliance.

• Work with supervisors and clinical managers to address client complaints and maintain continuity of services.

• Support internal scheduling projects and operational initiatives as directed by the Branch Manager or Administrator.

• Support staff training on documentation procedures and adherence to approved care plans.

• Maintain accurate administrative records and ensure relevant documentation is complete and up to date.

• Participate in quality improvement initiatives and internal committee activities.

• Perform other administrative and coordination duties as assigned.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.