Collections Administrator

Old Mutual · Lilongwe, Malawi

Posted October 28, 2026Listing expires November 6, 2026

Job Description

To support the effective administration and monitoring of OMFIN’s loan portfolio by maintaining accurate collection records, reconciling repayments, monitoring arrears and conducting early-stage collections. The role will help ensure that repayments are received, correctly allocated and followed up promptly to maintain a healthy loan portfolio.

Key roles and responsibilities

A. Collections administration and reconciliation

• Maintain accurate and up-to-date records of loan repayments, outstanding balances, arrears and collection performance in the core banking system.
• Reconcile loan repayments received through payroll deductions, bank transfers, mobile money and other approved collection channels against system records and collection schedules.
• Investigate repayment discrepancies, unidentified receipts, missed deductions and under-deductions, escalating unresolved differences promptly.
• Prepare and validate employer payroll deduction schedules and follow up on confirmation of deductions and remittances.
• Monitor expected versus actual collections and ensure that payments are allocated to the correct customer accounts.
• Maintain a record of collection exceptions and ensure that outstanding items are resolved within agreed timelines.

B. Early-stage arrears management

• Monitor upcoming repayment dates and identify accounts at risk of missing their first or subsequent repayments.
• Contact customers with upcoming or overdue repayments through approved communication channels.
• Follow up on missed payments, partial deductions, failed transactions and broken repayment commitments.
• Record all collection interactions, promises to pay and agreed follow-up dates in the appropriate systems.
• Refer persistently delinquent or high-risk accounts to the Recovery Officer in accordance with the approved collections framework.

C. Employer and stakeholder coordination

• Follow up with employer payroll and finance teams regarding outstanding deduction schedules, discrepancies and delayed remittances.
• Maintain employer-level collection trackers and identify recurring payroll deduction failures.
• Escalate repeated employer-related collection issues to management for resolution.

D. Reporting and controls