Saving Manager

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Employee Contract Type:Local - Fixed Term Employee (Fixed Term)

Job Description

A.   Main Responsibilities.

• Savings Mobilization Strategy and Business Growth
• Develop and implement the institution’s savings mobilization strategy in line with approved business plans and growth targets.
• Translate institutional deposit targets into branch-level, regional, and individual performance targets.
• Identify opportunities to grow deposits from individuals, micro and small enterprises, groups, institutions, associations, and other eligible customer segments.
• Develop initiatives to increase both new account openings and active savings account usage.
• Monitor market trends, customer needs, and competitor offerings to identify opportunities for deposit growth.
• Recommend improvements to savings products, pricing, channels, and customer value propositions.

• Deposit Portfolio Management

• Drive growth in total deposits, average balances, active accounts, and customer retention.
• Monitor deposit mobilization performance against targets, budgets, and forecasts.
• Analyze deposit concentration, customer segments, account activity, and deposit stability.
• Develop strategies to retain existing depositors and reactivate dormant accounts.
• Monitor deposit costs and contribute to maintaining a sustainable and competitive cost of funds.
• Work with Finance and Treasury to align deposit mobilization with liquidity and funding requirements.

• Product Development and Innovation

• Collaborate with relevant departments to develop and improve savings products that respond to customer needs.
• Promote accessible and affordable savings solutions for low-income households, rural communities, women, youth, microentrepreneurs, and other target segments.
• Support the introduction of digital savings channels and other innovative deposit mobilization approaches.
• Review product performance and recommend adjustments based on customer feedback, profitability, and market demand.
• Develop campaigns to increase product awareness, account activation, regular deposits, and customer loyalty.

• Branch Performance and Sales Execution

• Provide technical guidance and support to branches on savings mobilization initiatives.
• Develop branch action plans and monitor implementation against agreed targets.
• Conduct regular branch visits, market assessments, and performance reviews.
• Coach branch managers and frontline teams on deposit sales, customer engagement, relationship management, and cross-selling.
• Identify underperforming branches and implement corrective action plans.
• Promote a sales-driven culture with clear accountability for deposit mobilisation results.

• Customer Relationship Management and Partnerships

• Establish and maintain relationships with key depositors, business customers, community groups, institutions, and strategic partners.
• Identify and pursue partnerships that can generate sustainable deposit growth.
• Support customer acquisition, onboarding, retention, and relationship deepening.
• Ensure customer feedback is incorporated into product development and service improvement.
• Promote ethical selling practices and transparent communication of product terms and conditions.

• Performance Monitoring and Reporting