Housekeeping Supervisor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

Housekeeping Supervisor

Job Description

• Supervise daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet Pullman, Mercure, and Accor brand standards.

• Conduct room and area inspections, ensuring cleanliness, presentation, safety, and maintenance standards are consistently achieved.

• Lead, train, coach, and motivate housekeeping team members to deliver exceptional guest experiences.

• Allocate daily assignments, monitor productivity, and ensure efficient use of manpower and resources.

• Coordinate closely with Front Office and Engineering teams to ensure room readiness and timely resolution of maintenance issues.

• Handle guest requests, complaints, and service recovery professionally and promptly.

• Manage housekeeping inventories, including linen, guest supplies, cleaning materials, and equipment.

• Ensure compliance with health, safety, hygiene, sanitation, and environmental sustainability standards.

• Prepare and maintain housekeeping reports, lost-and-found records, and operational documentation.