Regional Professionalized Services Engineer

Who is Water Mission? Water Mission is a rapidly growing Christian engineering nonprofit working to end the global water crisis by building safe water, sanitation, and hygiene solutions in developing nations and disaster areas. Guided by love, excellence, and integrity, we are driven to share clean, safe water and God’s love with all. To date, we have s…

Regional Professionalized Services Engineer

Position Summary

Under the direction of the Regional Professionalized Services OPS Manager, the Regional Professionalized Services Engineer provides regional engineering support, technical quality assurance and quality control, and capacity building for Professionalized Services activities across assigned East Africa Country Programs. The position serves as the primary regional technical resource for Country Program Professionalized Services teams, supporting infrastructure assessments, troubleshooting, preventive maintenance, repairs, upgrades, commissioning, and technical performance monitoring.

The Regional Professionalized Services Engineer works through established Country Program structures and in close coordination with Country Directors, Country Program Professionalized Services Managers, engineers, technicians, operators, and other staff. The role provides technical recommendations and QA/QC oversight but does not replace Country Program management authority or responsibility for country-controlled budgets and personnel.

This is a full-time position based in East Africa, with Nairobi, Kenya, preferred, and Tanzania or Malawi considered. The position requires regular travel to remote locations across assigned Country Programs (Uganda, Kenya, Tanzania, and Malawi).

Position Responsibilities

• Maintain a strong Christian witness and model servant leadership to colleagues, partners, the communities we serve, and the public.

• Engage and participate in prayer before and after team meetings.

• Lead and participate in biblically based staff devotions.

• Work in a posture of humble service to God and others.

• Understand, support, and nurture the Vision, Mission, and Core values of Water Mission.

• Develop and deliver practical technical training, coaching, reference materials, and field demonstrations for Professionalized Services staff, technicians, operators, and service providers, and support adherence to approved construction, operation, and maintenance standards, including the development of guidance documentation for operation, maintenance, and troubleshooting.

• Support field staff in troubleshooting water systems, monitoring equipment, and prepaid meters; operating and maintaining systems; tracking performance in mWater and other tools; raising spare-parts requisitions and assisting with technical procurements; and confirming that communities remain appropriately served through regular design review.

• Conduct or facilitate root-cause analysis for recurring system failures and recommend corrective and preventive actions.

• Give technical guidance on pumping, piping, system pressure, and distribution point flow, as well as solar arrays, wiring, inverters, motors, and other electromechanical issues.

• Promptly identify and escalate technical, safety, water-quality, infrastructure, and operational risks to the Regional PSM and appropriate Country Program leadership.

• Lead regional technical QA/QC processes for Professionalized Services activities, including infrastructure assessments, upgrade designs, repair recommendations, construction and installation inspections, commissioning, and post-implementation verification, and maintain the standardized inspection checklists, technical review processes, commissioning procedures, and corrective-action tracking tools that support them.