Merchant CVM Analyst

Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

Deliver performance insights from merchant and channel data to support business growth and decision-making. Co-create advanced Machine Learning solutions that increase revenue, reduce costs, and improve customer experience, while strengthening Machine Learning capabilities across M-Pesa and Vodafone globally.

Key accountabilities and decision ownership

• Develop data solutions through SQL, ETL, dashboards, and reporting.
• Monitor business performance through KPI tracking and channel analytics.
• Generate actionable insights to drive growth and business decisions.
• Lead campaign and commercial analytics including rewards, payouts, and performance reviews.
• Build and deploy Machine Learning solutions that improve revenue, efficiency, and customer experience.

Core competencies, knowledge and experience

• Excellent analytical, logical and casual reasoning skills.
• Advanced SQL expertise for query optimization and data extraction across multiple sources.
• Proven ability to design, build, and maintain BI dashboards and reports using tools such as Power BI, Tableau, or Looker.
• Commercial acumen and business‑oriented mindset to identify opportunities, performance gaps, and customer value drivers.
• Effective communication and ability to anticipate customer, competitor and market dynamics