Mobile Phone Repair Technician

We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.

Mobile Phone Repair Technician

JOB PURPOSE

• Our client is seeking a skilled, reliable and customer-focused Mobile Phone Repair Technician responsible for delivering fast, accurate and high-quality smartphone repair services.

• The technician will diagnose and repair hardware and software faults across major smartphone brands while ensuring excellent customer service, proper spare-parts management, protection of customer devices and data, and compliance with Maydo’s quality standards.

• The successful candidate must combine technical expertise, speed, accuracy, integrity and strong customer service skills.

KEY RESPONSIBILITIES

Diagnosis & Repairs

• Diagnose hardware and software faults accurately on smartphones and related mobile devices.

• Repair and replace screens, batteries, charging ports, cameras, speakers, microphones, buttons, connectors and other components.

• Troubleshoot software issues and perform software installations, updates and resets where required.

• Assess liquid/water-damaged devices and determine repair feasibility.

• Perform motherboard/component-level diagnosis and repairs where technically possible.

• Perform micro-soldering and connector/component replacement where required.

• Work confidently across major smartphone brands, particularly Apple, Samsung and Xiaomi/Redmi.

• Clearly identify whether a device can be repaired before unnecessary parts or costs are incurred.

Quality Control

• Test every repaired device systematically before returning it to the customer.

• Verify key functions including display, touch, charging, cameras, speakers, microphones, connectivity, buttons and other functions affected by the repair.

• Ensure repairs meet Maydo’s technical and quality standards.

• Minimize repeat repairs and customer returns through accurate diagnosis and quality workmanship.

• Immediately report any repair that cannot meet the required quality standard.

Repair Turnaround & Productivity

• Complete repairs within agreed turnaround times while maintaining high-quality standards.

• Prioritize repairs according to customer commitments and operational requirements.

• Manage multiple repair jobs efficiently.

• Inform management immediately when a repair may take longer than the timeframe communicated to the customer.

Customer Service

• Explain faults, repair requirements, pricing and expected repair timelines clearly and professionally to customers.

• Provide customers with clear information regarding the condition of their devices.

• Deliver professional, courteous and transparent customer service at all times.

• Where appropriate, recommend relevant accessories or preventive solutions that can help protect the repaired device, such as screen protectors, cases or charging accessories.

• Never recommend unnecessary repairs or products solely to increase sales.

Spare Parts, Tools & Repair Records

• Maintain accurate records of all devices received and repairs performed.

• Ensure every spare part used is recorded against the corresponding repair/job before the device is released.

• Maintain accurate records of defective or returned parts.

• Report damaged, defective, missing or low-stock spare parts promptly.

• Properly account for repair tools and equipment.

• Use repair tools, equipment and spare parts responsibly and minimize unnecessary wastage.

• Maintain a clean, organized and safe repair workstation.

Customer Device & Data Protection

• Handle all customer devices with strict care and professionalism.

• Protect customer privacy and maintain strict confidentiality regarding all information and data contained on customer devices.