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The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors. The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

Project Coordinator (NYOTA) Kenya Dadaab

Roles and responsibilities

The Project Coordinator (Master Trainer) will provide technical leadership for the delivery of the NYOTA Business Development Services (BDS) package to refugee youths. The Coordinator will ensure that BDS training is practical, inclusive, contextually appropriate and delivered to the required quality standards.

The Coordinator will lead and support the Training of Trainers (ToT), support coaching   and technical supervision of  BDS trainers to ensure consistent and effective delivery. The Coordinator will contribute to programme quality assurance, monitoring, learning, and reporting, ensuring that training outcomes are effectively tracked and continuously improved.

The role will support youth participants to establish, strengthen, and sustain viable businesses, enhancing their employability, entrepreneurship, and economic resilience responding to realities in refugee set ups.

Working under the overall supervision of the Task Team Leader and in close coordination with MSEA and other relevant stakeholders, the Coordinator will help ensure the achievement of project objectives, the quality of service delivery, and the attainment of measurable results.

• Coordinate the delivery of training and capacity-building activities within the assigned area of responsibility, ensuring quality and consistency with approved programme standards and methodologies.

• Provide technical support and guidance to trainers, facilitators and other relevant programme staff to strengthen the quality of programme delivery.

• Lead or support training of trainers, coaching and capacity-building activities, including assessing training needs, observing delivery and providing structured feedback.

• Conduct routine quality assurance of training activities, methodologies, materials and delivery approaches, and follow up on identified quality gaps.

• Promote practical, inclusive and participant-centred learning approaches that are responsive to participant needs and the operational context.

• Contribute to programme monitoring, learning and quality improvement through collection and analysis of feedback, documentation of lessons learned and identification of recommendations for programme adaptation.

• Ensure accurate and timely documentation, monitoring and reporting of training and related programme activities in accordance with NRC requirements.

• Promote safeguarding, protection, PSEA, accountability and Safe and Inclusive Programming principles throughout programme delivery.

• Coordinate and collaborate effectively with relevant NRC teams, partners and stakeholders to support quality programme implementation.

• Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the functions policies and procedures

Responsibilities

• Lead the delivery and quality assurance of the approved NYOTA BDS curriculum across assigned locations, ensuring consistent application of the approved training methodology, standards, delivery schedules and MSEA requirements.

• Facilitate practical, experiential and participant-centred BDS sessions, adapting examples, case studies and exercises to local market realities, refugee and host-community contexts, and participants’ literacy, language, ability and learning needs.

• Deliver and reinforce core business skills, including financial literacy, record keeping, marketing, customer relations, business planning, digital tools and market access, alongside entrepreneurial mindset and socio-emotional skills such as initiative, resilience, communication, teamwork, goal setting and problem solving.

• Connect classroom learning to participants’ existing businesses, business ideas and market opportunities, providing technical guidance on enterprise development, market identification, business challenges and relevant market, value-chain, financial and business-network linkages.

• Lead or co-facilitate approved Training of Trainers (ToT) programmes, assess trainer readiness, conduct trainer observations and provide ongoing coaching and structured feedback to address identified training delivery gaps.

• Work closely with mentors to ensure mentorship reinforces the BDS curriculum and responds to participants’ business needs, including providing technical guidance, supporting referrals and contributing to structured post-training follow-up.

• Conduct routine quality assurance of BDS training sessions, materials, attendance, trainer deployment and participant engagement, and follow up on identified gaps to ensure consistent delivery across assigned locations.