IT Specialist – 1 Position

Who are we? TIBU Health was founded in 2018 by a small team of health and technology experts with one objective in mind: make it easier for people to obtain high quality healthcare services. We adopt the latest, most advanced technologies in health and logistics to provide patients with a convenient and coordinated end-to-end healthcare experience that re…

IT Specialist – 1 Position

Position Summary

• The IT Specialist supports the clinic’s technology systems and digital communications. This role provides technical support, maintains secure and reliable systems, and creates and manages digital content to promote clinic services and patient education.

Key Responsibilities

IT Support & Systems

• Provide day-to-day technical support to clinicians and administrative staff.

• Set up, maintain, and troubleshoot computers, printers, scanners, phones, and other devices.

• Support EHR/EMR, practice-management, scheduling, billing, and telehealth systems.

• Manage user accounts, access permissions, software updates, backups, and equipment inventory.

• Maintain reliable wired and wireless networks, internet access, and clinic communications.

• Help protect patient and business data through security controls, staff guidance, and incident response.

• Support compliance with applicable privacy and healthcare regulations, such as HIPAA where relevant.

• Coordinate with software vendors, internet providers, and external IT service providers.

• Document technical issues, solutions, procedures, and system changes.

• Assist with technology onboarding and staff training.

Social Media Management.

• Use Adobe Photoshop and Illustrator to create and update clinic graphics, promotional materials, and patient-education resources.

• Use Adobe Premiere Pro/Capcut/  to edit videos for clinic communications, education, and marketing.

• Maintain consistent branding across digital and print materials.

• Ensure content is accurate, accessible, and approved by appropriate clinic staff before publication.

• Plan, create, schedule, and publish content across the clinic’s social media platforms.

• Maintain a content calendar aligned with clinic services, events, and campaigns.

• Monitor comments and messages, escalating clinical questions or sensitive matters to appropriate staff.

• Track engagement and prepare basic performance reports.