Sacco ICT Assistant

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Banks Special General Meeti…

Sacco ICT Assistant

Job Purpose

The ICT Assistant will provide day-to-day technical support to the SACCO’s users and help maintain its systems, hardware, software, network infrastructure and digital service platforms. The role will support the availability, security, reliability and efficient operation of the SACCO’s ICT environment, including the Core Banking System (CBS), computers, network devices, printers and user accounts.

Roles and Responsibilities

Key responsibilities include

• Provide day-to-day technical support to staff and help resolve hardware, software, network and system-related issues.

• Assist in supporting and monitoring the SACCO’s Core Banking System (CBS) and related ICT applications.

• Install, configure, maintain and troubleshoot computers, printers, network devices, operating systems and other ICT equipment.

• Help monitor the network, internet connectivity, servers and other ICT infrastructure, escalating technical issues where necessary.

• Assist in managing user accounts, passwords, access rights and system permissions in accordance with approved access controls.

• Support ICT security controls, including antivirus, endpoint security, firewall monitoring, patching and other cybersecurity measures.

• Assist with system backups and verify the availability and integrity of backup data in accordance with established procedures.

• Provide first-level support for digital channels and integrations, including mobile banking, USSD, ATM, internet banking, EFT and other third-party ICT services.

• Maintain ICT hardware and software inventories and document ICT assets.

• Assist with data processing, extraction and preparation of routine ICT, departmental, management and regulatory reports, including SASRA-related reports where applicable.

• Monitor system performance and availability, and promptly report incidents, downtime and recurring technical problems to the ICT Manager or relevant supervisor.

• Liaise with ICT vendors and service providers on routine support, repairs, maintenance and service requests as directed.

• Maintain ICT documentation, including system configurations, user guides, asset registers, support logs and procedures.

• Assist in implementing and testing business continuity, backup and disaster recovery procedures as directed by the ICT Manager.