NOC Representative

Job details

• Organization: Tabono Consult Limited
• Job title: NOC Representative
• Location: Dar es Salaam, Tanzania
• Position type: Full-time

Job summary

Tabono Consult Limited is urgently seeking an accurate, organized and experienced Account Manager (NOC Representative) to manage assigned customer relationships and ensure the effective delivery of Network Operations Center (NOC) and operational services.

The successful candidate will act as a vital link between the customer and the field operations, technical, finance and commercial teams. The role involves translating operational data into actionable insights, maintaining SLA and KPI performance, driving issue resolution, identifying risks and maximizing the value of the client’s platform.

Key responsibilities

• Serve as the NOC representative at the client’s premises.

• Provide industry-best support to the NOC team, including training, on-call support and software support.

• Monitor the client’s solutions and ensure all connected equipment and systems operate optimally.

• Create and escalate fault tickets to the applicable vendors and follow up to ensure timely closure.

Certification responsibilities

• Certify project-related works.

Technical support responsibilities

• Follow up on access and change requests in coordination with the client and NOC teams, respectively.

• Provide second-level technical support to checkout teams.

• Conduct second-level checkouts on all works wherever RMS teams visit and verify the related alarm test reports.