Operations Support Agent

dnata

Zanzibar Full time Jobs

Position information

Job Details

Job LocationZanzibar

Job CategoryAdministration Jobs

Job TypeFull time Jobs

Job PostedSeptember 1, 2026

Job Description

We are “Winning Ways” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for eight consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make.

If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata! dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

***Please note, this opportunity is open to Tanzanian Nationals only***

A successful Operation Support Agent ensures the safe and smooth handling of OCC task throughout by performing a multi-skilled role while utilizing the resources provided effectively. Tasks include, but are not limited to, documentation, flight operations, Load controll, compliance and audit process, Ensure that all operational messages are prepared and transmitted promptly to support safe, efficient, and well-coordinated flight operations.

Responsibilities

• Publishes the daily Operating Schedule ensuring accuracy and completeness

• Distributes Customer notifications and operational updates to internal and external stakeholders as and when received

• Provides real time updates to the dnata team on duty regarding flight status, disruptions which may impact the operation, schedule changes, ad-hoc requests and cancellations

• Manages the dnata Operations mailbox, ensuring emails are responded to quickly and accurately whist maintaining good housekeeping of the Operations inbox and associated sub folders

• Communicates movement messages (MVT) to internal and external stakeholders, in line with Service Level Agreement (SLA) parameters

• Manages updates to the dnata FiNDnet system as and when tasks have been completed

• Ensures compliance with dnata policy and procedure, whilst promoting safe and secure operations on the ramp and within the baggage services work areas