IT Intern

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. …

IT Intern

Overall Responsibility:

Responsible for providing technical support to staff in person and remotely. It’s all about solving problems from the moment they are contacted until the user issues are resolved.

Role Responsibilities

• Provide first-level technical support to users and assist in resolving routine hardware, software, connectivity, and access issues under supervision.

• Log, update, and follow up on incidents and service requests through the IT ticketing system, escalating complex issues to the appropriate team members.

• Assist with monitoring IT systems, applications, servers, and network infrastructure, and report alerts, outages, or performance issues.

• Support routine IT maintenance activities, including software updates, patching, backups, device configuration, and basic troubleshooting, under supervision.

• Assist with user on-boarding and off-boarding, IT asset management, inventory updates, and deployment of IT equipment.

• Assist with the administration and support of Google Workspace and other IT systems and applications.

• Assist in developing and maintaining user guides, knowledge base articles, SOPs, troubleshooting guides, and other IT documentation.

• Participate in IT projects, support clinics, shift rotations, and continuous improvement initiatives.