Loan Officer and Collection Officer

Job TitleLoan Officer

LocationKahama, Geita, Shinyanga & Mwanza, Tanzania

LevelEntry

Job TypeContract

Deadline12 September 2026

About the Role

Key Responsibilities

Main Duties

• Review and follow up on open accounts for repayment collection.
• Collect loan payments as per agreed repayment plans.
• Perform customer due diligence and maintain proper KYC documentation.

• Deliver excellent customer service at all times.

• Manage front desk duties and assist in administrative tasks. · Ensure adherence to company policies and procedures.

Performance Targets (KPIs):

• Achieve monthly disbursement, collection, new customer acquisition, and active customer targets.

Qualifications & Requirements

• High School education

• Experience in microfinance or financial services is an added advantage.

• Strong communication, sales, and negotiation skills.

• Excellent time management and customer service skills.