Senior Pension Administrator

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

Senior Pension Administrator

About the Role

Reporting to Assistant Manager Client Relations, the purpose of the role will be to handle administration on retirement benefits schemes within CIC Life Retirement Benefits Department as per the regulator and stakeholders’ requirements.

Key Responsibilities

• Maintaining a high standard of customer service through timely and quality response to all clients’ requests and needs.

• Providing superior services to retirement benefits to forge strong business relationships and Ensuring the fund is managed and administered in full compliance with existing legislation.

• Processing and sending payments, member statements, preparing accounts and other benefits within the set standards for Defined Contributions Scheme, Defined Benefits Scheme and Hybrid Schemes.

• Conserving the business by offering alternative products, cross selling and follow-up leads for new business.

• Maintaining accurate records for retirement benefits.

• Filing of Quarterly Return of Contributions with Retirement Benefits Authority every quarter.

• Marketing organizations products.

• Preparing summary reports of the retirement benefits business when required and on a timely basis.