Senior Benefits Analyst- US Market

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Senior Benefits Analyst- US Market

The Senior Benefits Analyst serves as a lead Analyst on the Benefit Administration team, supporting the mentorship and development of Benefit Analysts. This role is responsible for assessing, configuring, and maintaining paperless benefit enrollment systems, along with related files, reports, and data exchanges with brokers, consolidators, and carriers.

This position will also analyze, audit, evaluate, and resolve reported errors within benefits administration business systems or third-party vendor programs, including resolving, reporting, and/or escalating issues as appropriate. Other key responsibilities include DataBridge, ACA compliance, 401(k) administration, and system support for customer benefit renewals.

Responsibilities

• Provide call monitoring and mentoring for benefit team members, as needed.

• Provide training and support for Benefit Analysts.

• Provide subject matter expertise on payroll audits for benefit deductions and notifications to appropriate individuals/teams regarding corrections (debits/credits) required to ensure accurate payroll processing.

• Spearhead efforts as a key resource and/or subject matter expert for benefits-related projects such as online benefit enrollment, ACA compliance, and data import/export processes, including DataBridge.

• Configure and maintain electronic benefits enrollment platforms.

• Manage data file feeds and integrations with insurance carriers, brokers, and third-party administrators.

• Troubleshoot and resolve system errors or data discrepancies in collaboration with vendors and internal teams.

• Monitor and maintain ACA compliance reporting, including 1095-C form generation and IRS e-filing.

• Assist in providing phone support for complex benefit inquiries.

• Support the annual benefits renewal process by updating plan designs, rates, and eligibility rules in the system.

• Provide phone support, acting as an escalation point for customer calls as needed.