Marketing & Customer Experience Manager
Job Description
Kenindia Insurance Ltd, was established as merger of Indian Insurance Companies operating in Kenya to form a vibrant joint venture with moral and financial support from leading local business elite on 6th December 1978.
By 2007, a span of 29 years, the company had crossed the Ksh 3 billion gross premium income mark to become the largest non-life…
Marketing & Customer Experience Manager
JOB PURPOSE
The Marketing & Customer Experience Manager is responsible for developing and executing integrated marketing, brand, and customer experience strategies that drive business growth, enhance brand equity, and deliver exceptional customer journeys. The role provides strategic leadership in corporate communications, digital marketing, public relations, and customer engagement, ensuring consistent brand messaging and a superior customer experience across all touchpoints.
Qualifications and Experience
- Bachelor’s degree in Marketing, Communications, or a related field.
- Minimum of 8 years’ experience in marketing, communications, or customer experience management, preferably in a service-oriented industry.
- Demonstrated experience in digital marketing strategy and execution.
- Strong knowledge of public relations, media engagement, and corporate communications.
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