Relationship Officer Supervisor-5

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Employee Contract Type:Local - Fixed Term Employee (Fixed Term)

Job Description

Duties and Responsibilities

Core Supervision and Leadership

• Supervise and monitor daily activities of Relationship Officers
• Lead and manage a team to achieve savings, insurance and lending targets

• Provide coaching, mentoring and field support to staff

• Conduct regular performance evaluations and recommend promotions or terminations

• Build and maintain a strong and harmonious team environment

• Identify and develop emerging talent within the team

Sales and Business Growth

• Lead marketing efforts for savings, insurance and loan products

• Drive achievement of targets on disbursements, portfolio growth, portfolio quality, savings, insurance and client numbers

• Identify and recruit potential clients within the outreach area

• Support Relationship Officers in building a pipeline of borrowers

• Identify new business opportunities and support market expansion initiatives

Credit Oversight and Portfolio Quality

• Validate loan appraisals and client assessments before approval

• Conduct spot checks on individual clients and group meetings

• Ensure strong portfolio quality through close monitoring

• Enforce zero tolerance on missed loan repayments

• Monitor loan performance and take corrective action where needed

• Verify information related to defaults, business activities and risk issues

Operations and Compliance

• Ensure all activities comply with policies, procedures and regulatory requirements

• Oversee loan disbursement to ensure procedural compliance

• Ensure proper safekeeping of cash, documents and records

• Ensure accurate loan reporting in the core banking system

Customer Service

• Handle client complaints and ensure timely resolution

• Conduct client re-briefing during loan disbursement

Staff Recruitment and Training

• Identify staffing needs based on business requirements

• Plan and coordinate recruitment with relevant stakeholders

• Identify training needs for staff

• Plan and coordinate staff training programs

• Coach and mentor staff for performance improvement

Monitoring and Performance Management

• Monitor Relationship Officers’ performance daily

• Track performance of savings, insurance, and loan portfolios

• Take timely corrective measures to address performance gaps

• Ensure achievement of portfolio, client, profit, savings and insurance targets

Coordination and Stakeholder Management

• Work with management to develop and implement expansion and market penetration plans

• Develop rollout and scaling plans, including staffing, budget and projections

• Coordinate recruitment, onboarding and deployment of staff

• Liaise with IT for system setup and operational support

• Support management in business case development and growth initiatives

Reporting and Analytics

• Prepare and submit daily, weekly and monthly performance reports