Food Experience Manager – Kenya

We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. We are inclusive and have fun expanding the wor…

Food Experience Manager – Kenya

PRIMARY PURPOSE

• Managing the Food Experience team to deliver on and exceed guests’ expectations in camp. The Food Experience manager acts as a support to teams and/or individuals in order to fulfil their potential within Wilderness whilst driving the company processes, systems and standards.

KEY RESPONSIBILTY AREAS

• Create and implement an annual Food Strategy for the Kenyan Camps with the Group Food Experience Manager, including team structure, strategic goals and guest feedback enhancement.

• Create Product improvement Plans for each camp to ensure that our offering is unique and up to date with trends and innovations in the industry.

• Manage and guide the Food experience team ensuring that KRA’s are being followed and goals are achieved.

• Monitor guest feedback and trends, actioning any training or changes necessary to correct them.

• Ensure training content is kept up to date according to changes in policies, procedures and/or minimum standards.

• Ensure every camp offers special dietary menus with clear vegetarian, vegan, gluten-free, dairy-free, nut-free and other key options.

• Train culinary teams on substitutions, cross-contamination prevention and confidently handling special dietary needs.

• Define and oversee structured food budgets per camp, monitor purchasing and stock and provide financial reviews to maintain quality and accountability.

• Implement and track food waste reduction systems, train teams on minimizing waste and build a culture of sustainability.

• Lead staff retention by offering career development, mentorship, regular feedback and employee recognition to reduce turnover.

• Launch a company internship program by partnering with schools and institutes, providing structured, hands-on learning with clear goals and mentorship.

• Justify and secure a dedicated training budget by demonstrating the long-term value of upskilling teams, improving guest satisfaction, reducing errors and increasing operational efficiency.

• Continually drive the Wilderness values, brand purpose and environmental mandate

• Identify potential in staff and work to mentor / develop them.

• Be present when external trainer trips are happening and travel with them to the camps.

• Carry out employee assessments as and when required.

• Assist with staff on-boarding and induction when required.