Manager: Payment Products & Innovations

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Role Profile

This role is responsible for driving the development, innovation, management, and growth of digital payment products and value-added solutions that serve Businesses, Small & Medium Enterprises (SMEs).
The role will identify market opportunities, business needs, and emerging industry trends to develop innovative products and services that enhance customer experience, increase adoption, drive transaction growth, and deliver sustainable business value. The position holder will own the end-to-end product lifecycle from opportunity identification and product discovery through product delivery, commercialization, and continuous optimization.
Working closely with cross-functional teams and ecosystem partners, the role will champion customer-centric innovation and ensure the successful delivery of scalable, secure, and commercially viable solutions that support the growth of M-Pesa's Business and SME portfolio.

Roles & Responsibilities

Customer-focused product leader who is passionate about digital payments, fintech innovation and SME growth. The role requires close collaboration with Technology, Risk, Compliance, Finance, Operations, Customer Experience, Commercial teams and external ecosystem partners to deliver products that enhance customer experience, increase adoption, grow transaction volumes and generate sustainable business value.
Responsible for developing and managing the product roadmap , defining product vision and value propositions, shaping customer journeys, and ensuring that product priorities are aligned with business objectives and customer needs. The role will also lead product development and implementation activities, coordinate testing and launch readiness, support go-to-market execution, and use performance insights to drive continuous improvement.

A strong focus on customer and market insight is essential. The role will involve conducting market research, analysing customer behaviour and product performance, gathering customer feedback, and converting insights into actionable product initiatives. The successful candidate will also drive commercial growth by monitoring product profitability, customer engagement, retention, transaction trends and revenue performance, while developing dashboards and regular reporting for product and portfolio reviews.