Ticketing & Travel Operations Agent
Job Description
Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and n…
Ticketing & Travel Operations Agent
Key Responsibilities
- Issue, reissue, revalidate, and process refunds for domestic and international airline tickets.
- Manage airline reservations, cancellations, itinerary changes, and schedule updates.
- Construct fares accurately in line with airline and IATA rules.
- Provide clients with professional travel advice on routes, fares, travel requirements, and policies.
- Handle customer enquiries, complaints, and after-sales support.
- Maintain accurate ticketing, invoicing, reconciliation, and operational records.
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