Information Systems Assistant, G5

United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the program…

Information Systems Assistant, G5

Responsibilities

• Monitors and supports service performance across enterprise ICT environments, including wireless and remote access services.

• Monitors operational security-related events and reports abnormal activities or potential risks in accordance with established procedures.

• Supports ICT operations during high-demand periods, critical activities, or major events as required. Documentation, Reporting and Continuous Improvement:

• Maintains accurate operational records, including incident logs, monitoring outputs, and shift handover reports.

• Updates and maintains operational documentation, including standard operating procedures (SOPs), runbooks, and knowledge base materials.

• Produces routine and ad-hoc reports on service availability, incidents, and operational performance.

• Identifies recurring issues and trends and escalates them for further analysis and service improvement.

• Participates in operational reviews, testing, drills, and continuous improvement initiatives.

• Adapts to evolving technologies, tools, operational processes, and service delivery models in support of ICTS infrastructure and operations.

• Supports new systems, platforms, and initiatives introduced within the ICT environment, including those related to automation, cloud services, and emerging technologies, as required.