IT Associate

The Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years’ experience operating schools in Kenya. Our first formal schools were opened in 1918, and AKESK currently operates 11 schools in Nairobi, Mombasa, Kisumu and Eldoret, serving close to 5,000 students with a quality, …

IT Associate

Role Summary

• The IT Associate will provide technical support for the delivery of the Information Technology function and will be responsible for providing first-line end-user support for the implementation, maintenance, use and continuous improvement of IT services, infrastructure, systems and cybersecurity controls, while ensuring compliance with organisational standards and service levels.

Key Responsibilities

IT Service Delivery and End-User Support:

• Ability to provide first-line end-user support and resolve IT incidents and service requests within defined service levels.

• Ability to maintain accurate documentation and keep the IT helpdesk system updated.

• Strong customer-service orientation in supporting users with technology-related requirements.

Technology Infrastructure

• Ability to support the planning, implementation, maintenance and continuous improvement of technology infrastructure, including computer networks, cloud services, telephony, computing devices, education technology, teaching and learning equipment, and security and surveillance systems.

• Ability to maintain appropriate documentation relating to technology infrastructure.

Information Security:

• Understanding of cybersecurity policies, controls, compliance programmes and industry standards.

• Ability to support security assessments, penetration testing and remediation activities.

• Understanding of identity management, vulnerability management and security awareness.

• Ability to support cybersecurity incident response and post-incident review processes.

• Knowledge of data protection and other applicable statutory requirements from an IT perspective.

Information Systems, Data and Digital Solutions: